Your Data Explained

Many websites use complex legal language to explain their privacy policies. We believe in keeping things simple and want to explain, in plain English, how your data is handled. This document covers what data we collect, where it goes, how it’s stored, how long it’s kept, and who to contact if you have a complaint.

Collection

We collect data through various forms on our website. You’ll find a “Request a viewing” and a “Make an enquiry” form on individual property listings. Other forms are located on pages like “Contact us,” “Advertising,” and “Get approved.” When you complete and submit any of these forms, we collect the data you provide. If you would like a copy of your collected data, please email us at sheffield@artfullodger.co.uk.

Delivery

Data submitted through the forms on property listings (for viewings or enquiries) is sent directly to the relevant landlord, agent, or property manager. Data from all other forms is sent directly to us.

Storage

In all cases, your data is stored securely and electronically in our website’s database. This area is protected by a password and two-factor authentication. We do not keep any manual records. The landlords, agents, and property managers who receive your data all comply with GDPR and are registered with the Information Commissioner’s Office (ICO). You can view their privacy policies on their respective websites or request a copy from them.

Retention

We will hold all collected data for a maximum of 90 days. After this period, the data is permanently deleted and cannot be recovered.

Complaints

If you have a complaint, please email sheffield@artfullodger.co.uk, addressing your message to the “GDPR Manager” We will respond within 7 working days. If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) directly. You can find their contact information here.